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Help Center

Welcome to the Paradise Protectors Help Center. Below you’ll find answers to common questions about our services, reports, scheduling, and what to expect while your home is under our care.

 

If you don’t see your question answered here, please contact us directly — we’re happy to help.

🏠 What Is Home Watch?

Home Watch is a professional service that provides routine visual monitoring of unoccupied homes. Our role is to observe, document, and report visible conditions inside your home while you’re away — helping identify issues early and providing peace of mind.

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Home Watch is not property management, security, or maintenance.

📋 What Happens During a Home Watch Visit?

During each scheduled visit, we:

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  • Perform an interior visual inspection based on your service level

  • Check key systems and areas for visible concerns

  • Collect mail and packages (no forwarding)

  • Document the visit with photos

  • Provide a report summarizing observations

                                                                                                                                                                              Every visit is documented — even when no issues are found.

📸 Why Do You Take Photos Every Visit?

Photos serve three important purposes:

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  1. Proof of visit

  2. Documentation of your home’s condition over time

  3. Transparency for homeowners who are away

                                                                                                                                                                                                              Even when everything looks normal, photos help establish a baseline and provide reassurance that your home is being actively monitored.

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*Note: Photos of issues taken in the IVC report or in previous checklist reports will NOT be reported again in newer reports unless growth has occured.

🧾 What Is an Initial Visual Condition Report?

An Initial Visual Condition Report is completed during your first visit. It documents pre-existing conditions found before ongoing Home Watch services begin.

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This report helps:

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  • Establish a baseline

  • Avoid repeatedly flagging the same issues

  • Prevent confusion about when a condition first appeared

                                                                                                                                                         

Issues noted in this report are considered pre-existing unless changes are observed later.

🛠 Do You Fix Problems or Perform Repairs?

No. Paradise Protectors does not perform repairs, diagnostics, or maintenance.

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If an issue is observed:

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  • We notify you

  • We can coordinate a vendor with your authorization

  • All repairs are completed by independent third-party vendors

🤝 What Does Vendor Coordination Mean?

Vendor coordination means we:

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  • Contact vendors on your behalf

  • Provide access to the property (if authorized)

  • Communicate scheduling updates

                                                                                                                                                                                            We do not supervise, guarantee, or perform vendor work. Written authorization is required before coordination begins.

📅 What Happens When I Return Home for a Few Months?

You may choose:

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  • Owner in Residence status (visits pause with a small retainer), or

  • Owner Support Package for on-call assistance and vendor coordination

                                                                                                                                                                                       Home Watch services automatically resume when you leave again.

💳 How Billing Works

  • Services are billed according to your selected plan

  • Add-ons require separate authorization

  • Missed visits due to unsafe conditions or access issues are not refundable

  • Pricing and visit frequency are clearly defined upfront

🌀 Do You Offer Hurricane Services?

Yes. We offer interior-focused hurricane preparation and post-storm checks.

Services are:

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  • Weather- and safety-dependent

  • Limited to interior observations

  • Not a guarantee against storm damage

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Separate authorization is required for hurricane services.

🧳 What Is Home Prep for Return?

Home Prep for Return is an add-on service designed to prepare your home shortly before you arrive.

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This may include:

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  • Adjusting the thermostat

  • Running plumbing fixtures

  • Grocery Refurbishment

  • Flushing toilets

  • Light wipe-down of key areas

  • Checking for odors

  • Providing a confirmation photo report

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This service does not include deep cleaning or repairs.

💳 What Is a Courtesy Credit?

A Courtesy Credit is a discretionary credit that Paradise Protectors may offer to clients as a gesture of goodwill when a repair or vendor service is required during an active Home Watch plan.

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Courtesy Credits are intended to acknowledge the inconvenience of an unexpected issue — they are not a reimbursement, refund, or insurance benefit.

🏷️ How Courtesy Credits Work

  • Courtesy Credits are applied as a temporary discount on a future service fee

  • Credits are typically applied to one billing cycle

  • Credits do not apply to vendor invoices or third-party charges

  • Credits have no cash value and are non-transferable

🏡 What Are Standard Homes vs. Premium Homes?

To ensure fair pricing and appropriate service levels, Paradise Protectors categorizes homes based on size, layout, and complexity. This helps us allocate the right amount of time, documentation, and attention during each visit.

📞 Still Have Questions?

We’re here to help.

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📧 Email: Paradiseprotectorsreports@gmail.com
📞 Phone: 727-279-5438

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Paradise Protectors is committed to transparency, documentation, and professional care — so you always know what’s happening with your home.

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